Identifying critical areas for local and regional companies that depend on quality customer service professionals handling customer’s requests. CRC Consultants, Inc. coordinates and develops long-term programs to ensure compliance with company standards. CRC Consultants, Inc. further offers analysis and recommendations on how to correct behaviors in employees that are not desired. In addition, CRC Consultants, Inc. provides training seminars to all levels within a company, while using the results from Mystery Shoppers as a baseline to improve performance.